Cancellations & refunds

Every MerchGoa piece is printed to order for you, so we cannot take back items because of a change of mind. If something we sent is wrong or damaged, we will put it right.

Cancelling an order

• You can cancel for a full refund until your order goes into production, usually within 12 hours of payment. Email hello@merchgoa.com or message us on WhatsApp with your order number.
• Once printing has started, the order cannot be cancelled.
• Bulk and branded orders can be cancelled free of charge until you approve the artwork proof. After approval, the cancellation terms in your quote apply.

Damaged, misprinted or wrong items

• Tell us within 48 hours of delivery, with your order number and clear photos of the item and packaging (an unboxing video helps).
• Once we have confirmed the problem, we will send a free replacement or give you a full refund for the affected items, whichever you prefer.
• You do not need to send the item back unless we ask you to.

What we cannot refund or replace

• The wrong size or colour chosen at checkout. Please check the size details before ordering.
• Small variations in colour between your screen and the printed item, and slight differences in print placement.
• Spelling or artwork errors in personalisation or logos that you supplied or approved.
• Wear and tear after use, or damage from not following care instructions.

How refunds are paid

Approved refunds go back to your original payment method within 5–7 business days. Your bank may take a few more days to show it.

Contact

MerchGoa is a brand operated by Magica Infotech LLP.
Email: hello@merchgoa.com